Diana (Glozman) Gordon
I design the human layer on top of complex AI systems so clinicians and researchers can actually use them.
Digital Product Designer and UX Researcher at Mayo Clinic, previously at Verana Health (GV) and Modernizing Medicine. Currently designing the activation intelligence platform that uses Anthropic agentic AI to eliminate manual re-entry across 10+ systems for clinical research teams. I run the research and own the design, which means every decision is grounded in what users actually do.
Selected Works
Bespoke Clinical Trial Activation Platform: Vision & Strategy (In Progress)
Designing the future-state workflow for clinical trial activation at Mayo Clinic, grounded in deep workforce research and shaped by the latest AI and agentic capabilities.
MIPS Compliance Dashboard & Submission Module
MIPS compliance is mandatory, high-stakes, and notoriously painful for practices to navigate. As the sole designer on Verana's Quality Measures team, redesigned the compliance dashboard and submission portal used by 3,000 clinicians, achieving a 90 NPS score at launch.
DataViz: Commercial Data Dashboards
Pharmaceutical reps needed real-time market intelligence customized to their region and therapy area. Designed dashboards that generate over $1M per client annually and give sales teams a data advantage they didn't have before.
API Integration: GoodRx Integration
9 million monthly users needed affordable medication options at the point of prescribing, without leaving their workflow. Designed the integration that saves patients ~$1.5M monthly and generates $100K in annual revenue.
